Refund and Returns Policy

We have a 30-days return policy.

Please contact our Customer Service Team at support@vrattos.com to initiate a return request. Please provide as much information as possible including the Order #, Full Name, Address, Phone Number, the reason for the return. Please note that we may request for you to email photos and/or a video of damaged or defective merchandise prior to sending the items back. We may also provide you with troubleshooting steps, as it is required to speed up the return process and assist you in avoiding any return processing fees.

If the return is approved, you will receive further directions on shipping the item(s) back to us. Any refund, store credit, or replacement will be issued once the return has been received and processed.

What should I do if I want to cancel the orders just placed?

Upon receipt of your email, we will immediately process a refund for the order you just placed. Within two hours, we will send you an email confirming that your order has been refunded. Typically, it takes 1-3 business days for different card issuers to complete the transaction before the refund appears on your bank statement. If you still have any questions, please contact us at support@vrattos.com. We guarantee to prioritize questions from email.

What should I do if I have received the order and want to return it?

We are aware that because you have been waiting for a while, the last thing you want to get is a broken box or an inferior goods. Not to worry. For your benefit, we have a transparent refund and return policy. You will have 14 days to return your order and get your money back if there is a problem. There are no extra requirements; simply complete the return form below or submit your information to us through email. We will respond to you within 12 hours.

When will I receive my refund after I have received the order refund email?

We are very aware of your concerns regarding refunds. The refund will be done right away when you get your refund notification. Please be patient as the bank will need some time to complete the transaction. We guarantee that we will never bill clients for orders that they haven’t even received. In a few days, the refund will appear on your bank statement. Please get in touch with us if you have any inquiries concerning the refund; we’ll be happy to follow up.

What should I do if I need to pay extra fee for return or exchange?

When most consumers wish to return an item, they are disappointed to find that shipping costs are prohibitively expensive. With this in mind, we have implemented a policy whereby all customers wishing to return or exchange an item will be provided with a postage paid returns pouch from us, thus enabling the consumer to send back the order free of charge. All you have to do is wait for the return mail to arrive at your address and send it after sending us an email requesting a return or exchange. Once we receive your email, we will process the refund or send the exchange order immediately. If you have any questions, please fill out the form or email us at support@vrattos.com.

What should I do if I want to exchange the orders?

It makes sense that you might reconsider your order. We have a 30-day, no-fee exchange policy for your order. To exchange your order for another one on our website at the same price, write us an email. The item(s) you wish to exchange will be sent to your order address in a postage-paid return email as soon as your exchange request is approved. You will receive a new item from us after we receive the reply email. Please fill out the form below or email us at support@vrattos.com if you have any more queries.

What should I do if I need my order urgently?

We’ll try our best to get your order out the door as quickly as we can. Nevertheless, there are always a few unforeseen elements to the shipping procedure. We advise you to buy at the closest post office if necessary. If we are unable to fulfill your purchase in the period you anticipate for orders placed on our website, we will offer a refund right away. We will be reached at support@vrattos.com, or you can use the form below to send us an email. We will assist you with any additional problems.